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For the love of ceilings
It is your responsibility to ensure you are ordering the correct products, the correct profiles, sizes, and quality of material. If you are unsure, we can arrange for samples at your cost to be sent to you, or you may view samples at our store in Vereeniging.
We aim to provide you with all you need to know about a product on our website, such as dimensions, materials, and other characteristics, so that you can make an informed choice when ordering. The sizes of our cornices are the sizes across the face of the cornice, and we also show the dimensions on the wall and ceiling sides. Please note that sizes are all approximate. For actual physical sizes, please contact us or refer to physical samples.
Please also ensure you order the correct size. The images on our website are true reflections of the products, but if there are any disputes, the profile and/or product name will be used to resolve any disputes. Should you require more information on a product, you can contact us for assistance.
All products on the website are subject to availability. We reserve the right to change prices without notice, although the price you see when ordering is the price you will pay at that moment. We also reserve the right to discontinue products as we require, although this is rare.
Ordering can be done online or directly through us at our offices. We use various courier companies to deliver the orders, and we strive to deliver to you within 2 to 3 business days. Should there be any deviation to this for whatever reason, we will notify you. Sometimes goods can be delivered the same day if it is local to our offices and we get the orders out before a certain time. If you require a same day delivery, we advise you contact our office directly as early as possible.
Deliveries are from Monday to Friday, fro m 08h00 until 17h00. No deliveries are done on Saturdays, Sundays, or public holidays. If needed, we can arrange for special deliveries over weekends with the courier companies, but there is an added cost for your account in such cases. Please arrange this directly with us at our offices.
Our delivery rates are calculated based on the volumetric weight of the order/s, and your location. Your location is determined by your postal code, so it is vital that you give us the right address information and postal code at checkout. Should the postal code not reflect the suburb/town that is in your address, it may result in a delivery not being made because of different delivery rates. We therefore reserve the right to bill you for any added delivery costs prior to delivery in such cases. We will contact you to make all the arrangements.
Once the courier company has collected the goods from us, it then becomes your responsibility to ensure someone is available to receive the order. If there is no one at the delivery address when the courier company delivers, the courier company will usually take the goods back to their depot and try and deliver at a later stage/date. For some areas, especially remote areas, an additional charge for your account will be levied.
If for some reason (and it happens rarely), the goods are damaged in transit, it is up to you to decide whether you wish to accept and use the goods or not. Please not e that Classic Cornices is not responsible for any damages, and our liability ends as soon as the goods leave our premises. In such cases, we recommend that you take as many photos of the damaged goods as needed and contact us in writing within 48 hours of receiving the goods. We cannot entertain any claims if done outside of the 48 hour limit.
We request that you do not accept the damaged goods from the courier should you wish to claim. If, however, you really do need and can still use the goods, you may still accept them, but your claim will not be entertained. Please phone us if you are unsure.
Please email us all the pictures, and state the quantities involved. We will lodge a claim on your behalf with the courier company. In most cases we can get more product to you free of charge to a maximum value of R1000, delivery included. Should the courier company deny the claim, any extra product sent to you will be for your account.
Most courier companies allow the option of tracking your order/s and receiving emails as confirmation at each stage of the process. The system will therefore notify you of the progress of your order.
If you wish to cancel an order, please contact us immediately. We may be able to halt the delivery before it starts. We reserve the right not to refund an order if the cancellation is late.
Cancellation is charged for, and the following applies:
Classic Cornices agrees to install the products listed in a workmanlike manner in accordance with the Customer will make premises available without interruption Monday through Friday from 9:00 a.m. to 5:00 p.m., excluding Saturdays, Sundays, and Public Holidays. The Customer agrees to provide 240V AC electrical outlets at the designated locations for equipment requiring AC power.
All materials and labour used are covered by a 30 day warranty following installation. After 30 days, at Classic Cornices discretion, a call out fee will be applied. All materials will be repaired or replaced at Classic Cornices option. Labour and material required to repair or replace such materials will be free of charge for a period of thirty 3 0) calendar days following the completion of the original installation. The customer’s
remedies hereunder and under any implied warranties, including the implied warranties, are expressly limited to repair or replacement as stated above. Classic Cornices shall in no event be liable for any consequential damages whatsoever.
The warranty printed above does not apply to the conditions listed below.
a. If customer calls Classic Cornices for warranty related service and upon inspection by the Classic Cornices representative it is found that any conditions has led to the repair or replacement of materials , a charge will be made for the call out of the Classic Cornices
representative.
b. Should it be necessary to make repairs to the materials due to one of the “conditions not covered by warranty”, a charge will be made for such work at Classic Cornices then applicable rates for labour and material.
Damage resulting from accidents, theft, attempted theft, acts of God, alteration, misuse, tampering and abuse are not covered by warranty.
Errors or omissions in construction or installation of materials must be called to the attention of Classic Cornices by the Customer, in writing, within ten (10) calendar days of completion of installation. Upon expiration of said ten (10) days, the installation be deemed accepted by Customer.
Classic Cornices shall reserve its’ right to forego any responsibility for honouring any Warranty based on defects or alterations caused by or arising from any circumstances beyond t he control of Classic Cornices. For example, fire, burglary, flood, lightning, act of God, war, civil disturbance, malicious damage, vandalism, negligence, interference, modification to the premises, or misuse. The cost of repairs or replacement due to defects caused by environmental conditions or processes not normally found at the premises or introduced after the installation are excluded and shall be chargeable.